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In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company, DME-Direct. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing United States Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers to help process orders. We constantly review our systems and data to ensure the best possible service to our customers. We do not sell names or lists to other third parties. A request for your email address is to notify you that your package has been shipped, as well as, to provide tracking information through UPS, FEDEx, or USPS.


Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by DME-Direct will only be in connection with the provision of agreed services and products.


The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any manufacturer or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, injury, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Cash or personal Check with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer, and PayPal are all acceptable methods of payment. Orders placed using Paypal, credit card, Google Pay, Apple Pay, or Samsung Pay are subject to a 2.9% non-refundable transaction fee if the order is canceled or returned for credit. Our Terms are payment in full within thirty days for all professional clients with an account who have also placed their first order with the Company using a credit card. All goods remain the property of the Company until paid for in full. Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Mission Valley Bank’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $2000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. All orders placed using Paypal are subject to a 2.9% non-refundable transaction fee if the order is returned for credit and/or exchanged.

Returned checks will incur a $25 charge to cover banking fees and administrative costs. In an instance of a second Returned check, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.


Orders can only be canceled prior to them being placed in a packing (pick/ship) status. Orders in a pick/ship packing status cannot be canceled and will be shipped irrespective of manufacturing delays and/or supply chain issues. Refunds for refused deliveries (UPS/FedEx) will have the cost of both the outbound and the return shipping cost deducted from the return. All merchandise being returned to DME-Direct must be returned in pristine, new, unused, resellable condition in order for credit to be returned to the customer and is subject to inspection. All returns deemed accepted by DME-Direct after their inspection, with the exception of all cold therapy systems, units, parts, pads, and accessories, and DeRoyal items under $100, are subject to a 20% restocking fee (see below for cold therapy). Products not returned in new, unused, resellable condition will be returned to the sender. Exchanges are subject to a $8.00 fee to ship the new size item of the same model. A return is defined as a product that is being returned for a refund or being returned to then receive a different product ie a different brand or a different model. An exchange is defined as a product being returned to have the same model but in a different size shipped to the client. DME-Direct is not responsible for the value of lost or stolen shipments.

All cold therapy systems, parts, pads, pumps, power cords, and replacement accessories by Aircast, Bledsoe Breg, Donjoy, DeRoyal, Ossur, and VitalWear are non-returnable due to them being for single-patient use. Any UPS refusal of a cold therapy system/unit from the above manufacturer is subject to a $100 disposal fee along with a $15 UPS refusal fee ($115 of the purchase price - not including the cost of shipping) will be kept from any and all refunds due the nature of this single patient use merchandise and the need to reduce the risk of infection with this type of product. For further explanation of our cold therapy return policy please read our cold therapy return policy page.

All hernia briefs and abdominal binders are non-returnable.

All custom-made braces are non-returnable.

All Aspen Medical products are non-returnable once their sealed manufacturer's packaging has been opened. All DeRoyal products priced $50 or less, all hot/cold therapy products, and all wound care products are deemed non-returnable under our Terms and Conditions.

Customer is responsible for $20.00 chargeback fee assessed upon initiating a chargeback with their credit card company which will be deducted from the customer's return minus the restocking fee.

International shipments are subject to customs costs, duties, broker fees, and any VAT (valued added tax) associated with shipping to that country. Our system calculates just the shipping charge for the package - additional fees (customs, taxes, duties, etc...) are not included in the shipping cost. A package may incur a delivery delay due to passing through customs in the receiving country.


You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

 We do not monitor or review the content of other party’s websites that are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United States.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our "Contact Us" link on our website or via Company literature or via the Company’s stated telephone, facsimile numbers.

This company is DME-Direct Inc. 25574 Rye Canyon Rd. Suite A, Valencia, CA 91355.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

The laws of the United States govern these terms and conditions. By accessing this website, and using our services/buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the United States courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.


The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© DME-Direct Inc 2024 All Rights Reserved