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Privacy Policy


Effective Date: January 1, 1998

DME-Direct respects our customers' privacy to the utmost degree and we are committed to keeping the information you share with us safe annd protected. The DME-Direct Privacy Policy is designed to assist you in understanding how we collect, use, and safeguard your information. Our Privacy Policy is continuously reassessed against new technologies, business practices and our customer needs.


We collect information from you when you register on the site, place an order, or participate in another site feature. When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information and other personally identifiable information.

Like many websites, we also use "cookies" to enhance your experience and gather aggregate, non-personally identifiable information about visitors and visits to our websites. Cookies are small files that a site transfers to your computer through your Web browser (if you allow) that enables the website's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved experiences. We also use cookies to help us compile aggregate data about site traffic so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser. If you choose to disable “cookies”, we will not be able to personalize your experience with us at nor can we guarantee a complete login, registration or shopping experience.


We may use the personally identifiable information we collect from you when you register or purchase products in the following ways:

  • To personalize and improve your site experience.
  • To better service you in responding to your customer service requests.
  • To securely process your transactions.
  • If you have opted-in to receive emails, we may send you periodic emails. If you would no longer like to receive promotional emails from us, you will always be provided access to opt-out.
  • Please note that even if you opt out of receiving promotional email communications, we may continue to send you non-promotional emails, such as those about your account, order status or our ongoing business relations.


Our website uses a variety of security measures to maintain the security of your personal information. Your personal information is contained behind secured networks and can only be accessed when the information is needed for processing transactions. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information is transmitted via Secure Socket Layer (SSL) technology to our secure web server during the final stage of ordering.  During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others' rights, property, or safety.


By using this site, you signify your acceptance of this policy and terms of service, as well as, consent to the collection and use of this information by If you do not agree to this policy, please do not use our site. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


The information published on the DME-Direct website is not intended to diagnose an injury or replace the experience/services of a physician, nor does it constitute a doctor-patient relationship. Information on this web site is provided for informational purposes only and is not a substitute for professional medical advice. You should not use the information on this web site for diagnosing or treating a medical or health condition. You should consult a physician in all matters relating to your health especially with symptoms that may require diagnosis or medical attention. Any action on your part in response to the information provided in this web site is at the reader's discretions. Reader should consult their own physicians concerning the information on this web site. DME-Direct makes no representations or warranties with respect to any information offered or provided on or through DME-Direct's online websites regarding treatment, action, or application of any medical product. DME-Direct is not liable for any direct or indirect claim, loss or damage resulting from the use of this web site and/or any web site(s) linked to and from it.


We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

DME-Direct Inc

28910 Avenue Penn


Valencia, CA 91355