All Donjoy Iceman pads are designed to comfortably fit adults.
- Universal Pad available in Regular or XL.
- Shoulder Available in Regular or Small.
- For Hip, Choose Left or Right.
Q&A for Donjoy Iceman Accessories, Parts and Pads
- From Lori
- Q: What kind of warranty does this have because mine is leaking water out of the pump in the bottom?????
- A: Hi Lori,
Donjoy coolers and pads come with a 6 month warranty from the date of purchase.
- From abbi
- Q: What do you do when your Iceman isn't sucking up water into the pad?
- A: Hi Abbi,
Try running water with a half a cup of vinegar to rinse and dislodge anything that might be caught in your pump's filter system. If this does not solve the problem then the pump has most likely worn out and a new cooler will need to be purchased.
Ask Your Own Question
DME-Direct is a Donjoy Authorized Dealer Site
Donjoy believes that the best way for you to select and purchase a Donjoy product is at one of its authorized online stores of which DME-Direct is one. Only in these stores can you be sure to find the latest Donjoy collection and ensure you are getting a genuine Donjoy product with the manufacturer's full warranty.
Donjoy therefore recommends that you do not purchase a Donjoy item through any website, unless it is an authorized Donjoy dealer.
We are a Donjoy Authorized Dealer and can assure you a safe and pleasant shopping experience here at our website as if you were at our wholesale distribution premises in Valencia, California.
Some non-authorized sites sell counterfeit, second-hand merchandise, and/or products containing old fabrics, glues, and resins that do not perform as intended, and are therefore, not eligible for care under the Donjoy warranty. Others do not offer the original Donjoy warranty, nor do they offer any after-sales service of any kind.
Donjoy takes great care to ensure that all Donjoy authorized dealers offer you the very best products and service. Please take advantage of the peace of mind that only they can offer to Donjoy purchasers.